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Privacy Policy

Effective Date: 3rd August 2025
Last Updated: 3rd August 2025

1. Introduction

Bizbie Pty Ltd (“Bizbie,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information across our platform — including our website, mobile apps, and related features.

This policy applies to:

  • Customers, businesses, and BizReps
  • Data collected online and offline
  • Services provided through or on behalf of Bizbie

By using the Platform, you agree to this Privacy Policy.

2. Definitions

  • Personal Information: Data that identifies or relates to an individual
  • Processing: Any handling of personal data
  • Data Controller: Bizbie, which decides how data is used
  • Data Processor: Third parties acting on our behalf
  • BizRep: A verified community representative assisting users and businesses

3. What Data We Collect

A. Account Information

  • Name
  • Email address
  • Phone number (optional)
  • Profile photo (optional)
  • Encrypted password
  • Location and language preferences

B. Business Information

  • Business name and category
  • Contact details
  • Listing descriptions
  • Media and promotions
  • Transaction history

C. Usage and Transaction Data

  • Booking and purchase history
  • Recommendations, reviews, and shares
  • Account activity and listing interactions
  • Payment info via Stripe

D. Technical Data

  • Device type, OS, and browser
  • IP address and rough location
  • Session logs
  • Cookies and analytics

E. Communications

  • Emails, messages, and chatbot logs
  • Survey responses
  • Comments or tags posted on the platform

F. Facebook Login (if used)

If you sign in using Facebook, we may receive your name, profile photo, and email address, depending on your permissions. This information is used only to authenticate your account and personalise your experience. You can manage what’s shared via Facebook settings.

4. How We Collect Data

  • Directly from you (sign-up, purchases, bookings, recommendations)
  • Automatically (cookies, usage tracking)
  • From third-party services like Stripe
  • Through BizReps who assist with onboarding

5. Why We Use Your Data

  • To run the Platform and provide services
  • To enable transactions and bookings
  • To show recommendations linked to real purchases
  • To support business and BizRep profiles
  • To detect fraud and protect users
  • To respond to support requests
  • To improve features and performance
  • To send updates and optional promotions
  • To personalize your discovery experience

6. Legal Basis (GDPR compliance)

  • Your consent
  • Performance of a contract
  • Legitimate business interests
  • Legal obligations

7. When We Share Data

We only share data with:

  • Payment processors like Stripe
  • Hosting and infrastructure providers
  • Analytics services
  • BizReps, if selected by you
  • Law enforcement when legally required
  • Successors in the event of a business transfer

We do not sell your data.

8. Cookies and Tracking

Cookies help us:

  • Keep you logged in
  • Remember your preferences
  • Improve performance
  • Understand how the Platform is used

You can adjust your cookie settings in your browser.

9. Data Retention

  • Active accounts: kept as needed for service delivery
  • Closed accounts: kept for up to 7 years for legal and audit purposes
  • Public content like recommendations may remain unless removed

10. Data Security

We protect your information using:

  • SSL encryption
  • Encrypted password storage
  • Access controls and regular audits

No system is completely secure, but we work to stay ahead of threats.

11. Your Rights

Depending on your location, you may have the right to:

  • Access your data
  • Correct or update information
  • Delete your account
  • Export your data
  • Object to or restrict processing
  • Withdraw marketing consent

To exercise any right, contact: privacy@bizbie.com

12. International Transfers

If your data is transferred outside your country, we use contractual safeguards to ensure it remains protected.

13. Children’s Privacy

Bizbie is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected data from a user under 18 without appropriate consent, we will take steps to delete it promptly.

14. Public Content and Responsibility

Anything you post publicly — such as recommendations or comments — could be seen by others. You’re responsible for what you share.

15. BizReps and Business Visibility

If you choose a BizRep:

  • They may see your business profile for onboarding
  • They cannot view private messages or payment details
  • Their activity (e.g. recommendations) is always labelled

16. AI and Automation

Bizbie uses AI to:

  • Recommend listings
  • Detect policy violations
  • Improve discovery

We do not use AI for credit decisions, hiring, or advertising. Users remain in control of their experience. If we add automated decision-making in future, you’ll be notified with opt-out options.

17. Third-Party Integrations

If you link your account to platforms like Facebook or view third-party content, their privacy terms apply.
For more on how Stripe handles your data, visit stripe.com/privacy.

18. Data Breach Protocol

If a breach occurs:

  • We’ll notify affected users within 72 hours when required
  • We’ll explain what happened and what we did about it

19. Your Controls

  • Update your profile
  • Adjust privacy settings
  • Unsubscribe from emails
  • Request account deletion

20. Deleting Your Account

Email help@bizbie.com to delete your account. We may retain necessary records to meet legal and security obligations. We will confirm your request and notify you when the deletion is complete or explain if data must be retained.

21. Business Transfers

If Bizbie is sold or merges, your data may transfer to the new owner. You’ll be notified of any major change.

22. Policy Changes

  • We’ll revise the “Last Updated” date
  • We’ll notify users if significant changes are made

23. Contact

Bizbie Pty Ltd
Email: help@bizbie.com
Postal: 22524 Highway 37, Sturgeon County, AB, Canada, T8L 5A5

24. Governing Law

This policy is governed by Australian law. By using Bizbie, international users agree to this jurisdiction.

25. Health and Sensitive Listings

Some listings on Bizbie involve sensitive services, such as:

  • Mental health
  • Disability or neurodivergence
  • Parenting and reproductive support
  • Trauma recovery

Bizbie does not offer these services directly. We only connect users with businesses that may offer them. When you engage, your info is shared only to complete the booking or inquiry.

Sensitive data is handled with care:

  • Encrypted communication
  • Minimal access internally
  • Intake forms are never stored on Bizbie unless necessary

We encourage you to review any provider’s own privacy policy before proceeding.